Terms and Conditions
SCOPE OF APPLICATION
These General Terms and Conditions (hereafter referred to as "GTC") of littleplum GmbH as seller and you as customer apply to all orders placed in the SOMI online store (www.somi-shop.ch), contracts concluded and to those purchases for which littleplum GmbH declares these GTC to be applicable.
Littleplum GmbH reserves the right to change these terms and conditions. The version of the terms and conditions that is valid at the time of the order is decisive and cannot be unilaterally changed by this order.
The deliveries, services and offers of littleplum GmbH are exclusively based on these GTC, even if they are not explicitly agreed upon again. By sending an order to littleplum GmbH, you confirm that you have read these terms and conditions and expressly agree to them.
ORDER AND CONTRACT CONCLUSION
The presentation of the products in the online store is not a legally binding request, but a non-binding online catalog or a non-binding request to the customers to order the product in the online store. Littleplum GmbH reserves the right to limit the delivery quantities for certain products. In the store you place an online order. The order is binding once you have pressed the BUY button and thus accepted our terms and conditions. This results in a legally valid sales contract. After receipt of your order, you will receive an order confirmation from us by e-mail. Littleplum GmbH is free to reject orders completely or partially without giving reasons. In this case the customer will be informed and any payments made will be refunded. Further claims are excluded, especially there will be no forwarding of non-deliverable products. Temporarily unavailable products cannot be reserved.
OUR DELIVERY AND SALES CONDITIONS
The delivery of the goods is always done by mail or courier. The delivery time in Switzerland is usually 3 to 10 working days, unless otherwise stated for the respective product. This information is without guarantee. For deliveries abroad, the delivery time depends on the location of the recipient. For other shipping locations abroad, additional taxes and customs duties may be incurred at the border, which are generally borne by the customer.
If the sender does not provide the correct address or an address where the post office cannot find the person, then the return shipping costs charged by the post office must be paid by the customer.
Shipping costs are calculated based on the current prices of the post office:
And in addition, all costs incurred in packaging.
We ask you to check the delivered items immediately for correctness, completeness and intactness. Complaints regarding scope of delivery, material defects, wrong deliveries and quantity deviations must be reported to us in writing by letter or e-mail within 5 working days after receipt of the goods. The defect will be checked by littleplum GmbH immediately. If the defect is accepted by littleplum GmbH, you will be sent an identical replacement item, if in stock, and the shipping costs will be refunded. Otherwise you will be refunded the full amount.
Our online offer is subject to change and without obligation. Usually the articles offered in the online store are available. If an article of the assortment is exceptionally not available, we will inform you by e-mail as soon as possible. As a matter of principle, littleplum GmbH reserves the right to make a partial delivery, as long as this appears to be conducive to the efficient processing of the entire delivery. In such cases, no further shipping costs will be charged for subsequent deliveries. In addition, littleplum GmbH reserves the right to demand a 100% prepayment for foreign deliveries. Should the delivery of the goods fail despite several delivery attempts, littleplum GmbH can withdraw from the contract. The offer is valid as long as it is visible in the online store and/or stocks last. Price and assortment changes are possible at any time. The images shown in advertisements, brochures, the online store, etc., as well as all product details are for illustration purposes only and are not binding. The specific information on the labels is authoritative.
Our sales prices are ex warehouse and are in Swiss Francs including VAT and excluding shipping costs. littleplum GmbH expressly reserves the right to adjust the prices quoted online at any time without prior notice and without further explanation. For the calculation of the prices, the time of the order on the website applies.
Payment variants: Payments must be made in Swiss francs.
The following payment options are available to you:
Paypal and credit card (Visa, Mastercard, American Express). If you pay by credit card, the amount will be debited after the order has been processed.
In case of default of payment we are entitled to charge a fee of CHF 10.00 from the 2nd reminder. Reminders and invoices will be sent by e-mail. littleplum GmbH is also entitled to assign the claim and cost consequences for the debtor to a third party in case of default of payment. The right to claim further damages is reserved.
WARRANTY AND GUARANTEE
The guarantee for goods corresponds to generally accepted standards and is 12 months, if a longer or shorter guarantee period is not explicitly stated on the delivered goods. Defective goods must be reported in writing to the company address within 10 days after delivery or after the occurrence of the damage, otherwise the warranty claim is void. The warranty claim is valid from the date of delivery. It expires in case of improper use or natural wear and tear. littleplum GmbH reserves the right to decide individually in case of a warranty claim.
You can revoke the contract within 10 days after receipt of the goods with a description of the reason for return by returning the goods. The return of the goods is at your responsibility and expense.
Only items which are absolutely undamaged and in a perfect, unworn condition will be taken back. The articles must be returned in the original, unglued and undamaged packaging. Especially worn, soiled, damaged or bad smelling products cannot be taken back. Should this not be the case, we reserve the right to claim for compensation.
The return shipment is to be addressed to:
You can deduct the amount of a returned item from the total amount. If the total amount has already been transferred to littleplum GmbH, you can choose between a voucher or a cash refund. The shipping costs will not be refunded.
MINOR MODEL DEVIATIONS
It happens that the design of individual articles changes slightly. Naturally, littleplum GmbH cannot assume any liability for such modifications made by manufacturers and suppliers.
littleplum GmbH assumes no liability for the customer's misconduct in the care and/or handling of the delivered items.
The warranties of articles purchased from littleplum GmbH are limited to the warranties of the respective manufacturer. In case of improper handling or personal intervention, any claims will be void.
The protection of your personal data is very important to us. We observe the applicable data protection regulations and secure your data against unauthorized access by third parties (data security measures).
Our online store is encoded by SSL (Secure Socket Layer), whereby all data of the offer as well as your payment and customer data are transmitted securely to us.
littleplum GmbH is authorized to use your personal data to send you special offers or information about new collections. You can revoke your consent to the use of your personal data for advertising purposes at any time by sending an e-mail to firstname.lastname@example.org.
We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Access to your shopping account is only possible after entering your personal password.
This website contains a Facebook button. By activating the Facebook button, you can directly contact the social network Facebook. Facebook may use personal data of its users in a way that does not comply with data protection regulations, as insufficient information is provided about the use of the data. littleplum GmbH is not liable for any damages you may suffer as a result of the misuse of your personal data by Facebook.
APPLICABLE LAW AND JURISDICTION
The contractual relationship between you and littleplum GmbH is subject to substantive Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods of April 11th 1980 (UN Sales Law). The place of jurisdiction for all disputes is Aarau.
For online orders, the customer must identify him/herself in the online store with his/her user name or e-mail address and password (hereinafter referred to as access data). If the customer does not yet have an online account, he/she will be asked to register in the online store with the required information when placing the first online order. The access data provided to the customer is intended for personal use by the customer and must be treated confidentially. All online orders placed via the online account are attributed to the customer as online account holder and are binding for him/her.